The customer service was more helpful and kind than any other online retailer. Without my wife's knowledge, I purchased the Crescendo as a birthday surprise. Alas, she was not interested. When I contacted the company, they immediately took care of the return and processed my full refund. To me, that's unheard of, as there was nothing wrong with the product. Plus, the email exchange has been most civil, absolutely polite. I hope everyone's customer service experience is as wonderful as ours.