TERMS OF USE

This is the full version of our Terms of Use. Please also visit our Privacy Policy at https://mv.health/pages/privacy-policy, where we are actively working towards making legal documents more user friendly.

This Website Usage Agreement and Product Order Agreement (“Agreement”) is between you (“User”) and MysteryVibe LLC. (“Company”) a company registered with our registered office at 1510 Fashion Island Blvd., Suite 300, San Mateo, CA 94404, USA. In consideration of the right to access and use the Company’s Websites, MysteryVibe.com, (“Website”), User agrees to the terms and conditions of use set forth in this Agreement. User’s continued use of the Website indicates User’s willingness to be legally bound by the terms and conditions of this Agreement as set forth below.

WARNING: Please consult with your physician before using our product. Never disregard professional medical advice or delay in seeking medical treatment. This product is not intended to diagnose, treat, or cure. Our raw materials are manufactured solely for industrial, not medical, purposes. We make no warranties, express or implied, with respect to the merchantability, fitness, or suitability of our material for use in medical applications. We make no warranties or representations that our material is manufactured in accordance with quality standards that may be necessary for materials intended for use in medical device applications. We have not sought or received any rulings from the U.S. Food and Drug Administration as to the safety or effectiveness of our product for medical purposes. We do not have expertise in the field of medical devices or other medical products. Persons using our product must solely rely on their own judgment, and such persons shall be solely responsible for the suitability of our product for any medically-related applications.

This page (together with our Privacy Policy, Disclaimer, and DMCA Notice) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our Website to you. These Terms will apply to any contract between us for your use of this Website as well as the sale of Products to you. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on Sep 26, 2019. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us. We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements. These Terms, and any Contract between us, are only in the English language.

When the following words with capital letters are used in these Terms, this is what they will mean:

(a) Event Outside Our Control: is defined in clause 17;
(b) Order: your order for the Products;
(c) Products: the goods that we are selling to you as set out in the Order;
(d) You/ your: the purchaser of Products; and
(e) We/Our/Us: Mysteryvibe LLC, 1510 Fashion Island Blvd., Suite 300, San Mateo, CA 94404, USA.

Covenant to Read Agreement

User acknowledges that User has read the terms and conditions of use and accepts the terms thereof. USER AGREES TO READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING OR SUBSCRIBING TO THE WEBSITE. If User does not agree to these terms and conditions of use, User may not access or otherwise use the Website.

(a) You must be eighteen or over to register as a member of Website or Company and the viewing of Website’s or Company’s content is legal in your community. Membership in the Service is void where prohibited. By using and/or viewing this site, you represent and warrant that you have the right, authority, and capacity to enter into this agreement and to abide by all of the terms and conditions of this agreement and that you are at least 18-years old – who are interested in and wish to have access to visual images, verbal and written descriptions and audio sounds of a sexually oriented, and frankly erotic nature. The materials, which are available within this site may include graphic visual depictions and descriptions of nudity and sexual activity and should not be accessed by anyone who is younger than 18-years old or who is offended by such materials or who does not wish to be exposed to such materials.

(b) User will have certified that the pictures submitted are of individuals 18 years of age or older and all primary producers have certified that they have complied with 28 C.F.R. 75 thereby exempting Company from the record keeping requirements of 18 U.S.C. 2257(a)—(c). Company is not the primary or secondary producer (as defined in 18 USC section 2257 or subsequent case law) of any of the visual content contained in the Website.

Company’s Control Over Website

(a) Company has the right, but not the obligation, to monitor the use of the Website and its content and, except as otherwise provided under Section 4, Privacy, may freely use and disclose any information and materials received from the User or collected through User’s use of the Website for any lawful reason or purpose. You can find our Privacy Policy at https://mv.health/pages/privacy-policy. Without limiting the foregoing, Company has the right to remove any material that Company, in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable.

(b) Company reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the Website.
(c) Company reserves the right at all times to disclose any information as necessary to satisfy any law, regulation or government request.

(d) The posting of content, profiles or other information (collectively, the “User Information”) on the Website is subject to the prior approval of Company. Company has the right, in its sole discretion, to use and post User’s name in connection with any User Information submitted by User. Company reserves the right, in its sole discretion, to edit, refuse to post, or to remove any information or materials, for any reason, including, but not limited to the User Information.

(e) Company reserves the right, at its sole discretion, to change, modify, add or remove any portion of this Agreement, in whole or in part, at any time. Notification of changes in the Agreement will be posted on the Website. Amendments to the Agreement will take effect immediately upon being posted to the Website, and User’s continued use of the Website constitutes User’s acceptance thereof.

(f) Company may change, suspend or discontinue any aspect of the Website at any time, including, but not limited to, content, database, hours of availability, and equipment needed for access or use.

(g) Company may also impose limits on certain features and services or restrict User’s access to parts or the entire Website without notice or liability.

Intellectual Property Rights

(a) The Website is protected by copyright under United States copyright laws, international conventions, and other copyright laws. The Company’s logo, slogans, and other distinctive designs are protected by the state, national, and international laws of trademark, trade dress, and unfair competition.

(b) All materials contained within the Website (the “Content”) are protected by copyright, and are owned or controlled by Company or the party credited as the provider thereof. User will abide by any and all additional copyright notices, information, or restrictions contained in any Content on the Website. User will have certified that the pictures submitted are of individuals 18 years of age or older and all primary producers have certified that they have complied with 28 C.F.R. 75 thereby exempting Company from the record keeping requirements of 18 U.S.C. 2257(a)—(c). Company is not the primary or secondary producer (as defined in 18 USC section 2257 or subsequent case law) of any of the visual content contained in the Website.

(c) User MAY NOT download and make copies of the Content on the Website for purposes other than personal, noncommercial use. Copying or storing of any Content for other than User’s personal, noncommercial use is expressly prohibited without the prior written consent of the Company or the copyright holder identified in the individual Content’s copyright notice.

(d) By posting messages and User Information, uploading files, inputting data or engaging in any other form of communication (individually or collectively “Communications”) to the Website, User hereby grants to Company a perpetual, world-wide, irrevocable, unrestricted, non-exclusive, royalty-free license to use, copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit, prepare derivative works based on, and otherwise exploit such Communications, subject to Section 4, Privacy, in all manners and in all media now known or hereafter developed.

(e) User hereby waives all rights to any claim against the Company for any alleged or actual infringements of any intellectual property rights, proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with such Communications.
Privacy.Use of the Website is subject to the terms of the Privacy Policy incorporated herein by reference. Click here to view the Privacy Policy.

(f) Note that MysteryVibe is trademarked as 迷斯 in China.

User’s Covenants

User represents warrants and covenants:

(a) That User shall not upload post or transmit to or distribute or otherwise publish through the Website any materials which:

(i) Restrict or inhibit any other user from using and enjoying the Website,
(ii) Are unlawful, threatening, harassing, abusive, libelous, defamatory, obscene, vulgar, offensive, pornographic, profane, sexually explicit or indecent,
(iii) Constitute or encourage conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, national or international law,
(iv) violate, plagiarize, or infringe the rights of third parties, including, but not strictly limited to, copyright, trademark, patent, rights of privacy or publicity or any other proprietary rights,
(v) contain any viruses, Trojan horses, worms, time bombs, cancel bots, or other harmful components that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information,
(vi) Contain any information, software or other material of a commercial nature,
(vii) Contain advertising of any kind, or
(viii) Constitute or contain false or misleading indications of origin or statements.

(b) User further promises not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any business being conducted on the Website. User may not take any action which imposes an unreasonable or disproportionately large load on the Website’s infrastructure (e.g., the sending of mass e-mail or junk mail, known as “Spamming”). User may not disclose to or share User’s account number or password with any third parties or use the password for any unauthorized purposes. User shall not link to the Website in any manner that would bypass the Website’s home page. User shall not “frame” the Website or any portion thereof.

User’s Acknowledgments

(a) User acknowledges that the Company may use the Communications for any lawful purpose, subject to the Company’s Privacy Policy, click here to view the Privacy Policy. User shall not be entitled to any payment or royalties from Company in the event that Company uses any such Communications.

(b) User acknowledges that transmissions to and from this Website are not confidential and that User’s Communications may be read or intercepted by others.

(c) User acknowledges that any reliance upon any opinion, advice, statement, memorandum, information, or other material contained in the Website or any of its links shall be at User’s own risk.

(d) User is responsible for any and all fees, taxes, and expenses which may be incurred through the use of this Website or as the result of the purchase of products/services from within it.

Contacting us:

(a) To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you just need to let us know that you have decided to cancel.

The easiest way to do this is to fill up the contact us form on our website. If you use this method we will e-mail you to confirm we have received your cancellation. You can also e-mail us at hello@mysteryvibe.com or by post to MysteryVibe LLC, 1510 Fashion Island Blvd., Suite 300, San Mateo, CA 94404, USA. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by e-mailing us at hello@mysteryvibe.com.

(c) If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

The packaging of the Products may vary from that shown on images on our site.

If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.

You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them or our Privacy Policy, Terms of Website and Website Acceptable Use Policy.

You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.

We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

If we are unable to supply you with a Product we will inform you of this by e-mail and we will refund you the full amount including any delivery costs charged as soon as possible.

If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

Your consumer right of return and refund

You have a legal right to cancel. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

However, this cancellation right does not apply in the case of (a) any Products which become mixed inseparably with other items after their delivery; (b) the seal on the product has been broken.

Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered.

End of the cancellation period

Your Contract is for a single Product (which is not delivered in instalments on separate days). The end date is the end of 14 days after the day on which you receive the Product or when the seal around the product has been broken. Due to the intimate nature of the product, we are not able to accept returns once the product seal has been broken. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

Your Contract is for either of the following: one Product which is delivered in instalments on separate days. multiple Products which are delivered on separate days. The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.

Your Contract is for the regular delivery of a Product over a set period. The end date is 14 days after the day on which you receive the first delivery of the Products. Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.

To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the contact us form on our website at https://mv.health/pages/contact-us. A link to the website will be included in our Order Confirmation email. If you use this method we will e-mail you to confirm we have received your cancellation. You can also e-mail us at hello@mysteryvibe.com or contact us by post to MysteryVibe LLC, 1510 Fashion Island Blvd., Suite 300, San Mateo, CA 94404, USA. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

If you cancel your Contract we will: (a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. See our Returns policy in our FAQs page at: https://mv.health/pages/faq for information about what handling is acceptable and examples. (b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. (c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below: (i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 9.8; (ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

If you have returned the Products to us because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.

If a Product has been delivered to you before you decide to cancel your Contract: (a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back or hand it to our authorised carrier. Please contact us by email at hello@mysteryvibe.com to arrange the return. If we have offered to collect the Product from you, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection; (b) unless the Product is faulty or not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection.

Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this or anything else in these Terms.Delivery

We will contact you with an estimated delivery date, which will be within 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control.

If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.

In the event of our shipment getting returned to us following multiple failed delivery attempts, the customer will be liable for the delivery fees in getting the shipment resent back to them. Returns happen due to many reasons such as wrong / out-of-date delivery address provided, no one present at the delivery address, etc.

Delivery of an Order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time. Please ensure your destination has a secure point of delivery if you are not available to receive the goods as our couriers don't take responsibility for the product once they have dropped it off at the delivery address.

You own the Products once we have received payment in full, including all applicable delivery charges.

If we miss the 30 delivery deadline for any Products then you may cancel your Order straight away if any of the following apply: (a) we have refused to deliver the Products; (b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or (c) you told us before we accepted your order that delivery within the delivery deadline was essential.

If you do not wish to cancel your order straight away, or do not have the right to do so under clause 10.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

If you do choose to cancel your Order for late delivery, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.International delivery

We deliver to the countries in North America (International Delivery Destinations). However there are restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.

If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. Refunds will not be issued if you fail to clear customs.

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

Price of products and delivery charges

The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.

Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

The price of a Product includes taxes (where applicable) at the applicable current rate chargeable for the time being. However, if the rate of tax changes between the date of your order and the date of delivery, we will adjust the tax you pay, unless you have already paid for the Products in full before the change in tax takes effect.

The price of a Product within the USA includes delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to the costs during checkout.

Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that: (a) where the Product’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and (b) if the Product’s correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

How to pay

You can pay for Products using a debit card or credit card. We accept the following cards: Visa, Mastercard, American Express.

Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.Our warranty for the Products

We provide a limited warranty that on delivery and for period of 24 months from delivery, the Products shall be free from material defects.

The warranty does not apply to any defect in the Products arising from: (a) fair wear and tear; (b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party; (c) if you fail to operate or use the Products in accordance with the user instructions; (d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or (e) any specification provided by you.

This warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described.

You must notify us of any defects as soon as possible. You must forward the Products to us along with a specification of what the defect consists of. In the event that the Product is defect we will only refund reasonable cost incurred in relation to your shipment of the Products to us and only against an invoice. If it turns out that the Products are not defect you will bear the shipment cost and any cost incurred in relation to the examination of the Product.

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms; or (d) defective products.

We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for: (a) any loss of profits, sales, business, or revenue; (b) loss or corruption of data, information or software; (c) loss of business opportunity; (d) loss of anticipated savings; (e) loss of goodwill; or (f) any indirect or consequential loss.

Our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Redemption of e-gift vouchers

E-gift vouchers can be redeemed online at our US site.
They may be used to purchase goods of a higher price than the amount on the voucher, on payment of the difference.
Cannot be exchanged for cash or outstanding voucher balances or to buy another e-gift voucher.
A maximum of ten gift vouchers or e-gift vouchers/voucher codes (or a combination of) can be redeemed in any one transaction online up to a total of $9,999 US Dollars.
If any item purchased with an e-gift voucher is subsequently exchanged for an item of a lower price or refunded, any money owing will be added to the remaining balance on the voucher.
If you do not spend the entire balance the remaining balance will be updated after each transaction.

Period of validity

E-gift vouchers are valid for 24 months from date of purchase. Any remaining balance will be cancelled on expiry of the validity period.
MysteryVibe will not accept liability for misplaced egift vouchers, vouchers or unused credit after expiry date.

Cancellation

E- gift vouchers cannot be returned or refunded, except in accordance with your statutory rights, for example in the event they are not of satisfactory quality.
If you are contracting with us as a consumer online or by phone, you have the right to cancel all or part of your order for a e-gift voucher at any time up to 14 calendar days after the day on which you place your order, provided none of the balance has been spent.

Changes to the Gift Voucher Terms and Conditions

MysteryVibe reserves the right to amend the terms and conditions of e-gift vouchers at any time and to take appropriate action, including the cancellation of the e-gift voucher if, in its discretion, it deems such action necessary. This does not affect your statutory rights.

Dispute Resolution

Any dispute between you and MysteryVibe involving e-gift vouchers will be governed in all respects by English law if you bought our e-gift voucher from our UK site or from our US Site. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: (a) we will contact you as soon as reasonably possible to notify you; and (b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

Communications between us

When we refer, in these Terms, to “in writing”, this will include e-mail.

Other important terms

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.
If you have purchased a Product as a gift, you may transfer the benefit of our warranty to the recipient of the gift without needing to ask our consent.

This Contract is between you and us. No other person shall have any rights to enforce any of its terms. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty, but we and you will not need their consent to cancel or make any changes to these Terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Disclaimers

(a) The Website contains links and pointers to other World Wide Web Internet sites, resources, and sponsors of the Website. Links to and from the Website to other third party sites, maintained by third parties, do not constitute an endorsement by Company or any of its subsidiaries or affiliates of any third party resources, or their contents.

(b) The Company does not represent or endorse the accuracy or reliability of any advice, opinion, or other information displayed or distributed through the Website.

(c) Company is not an author or editor of materials posted to the Website by users, and Company is not responsible for any such materials posted thereby.

(d) Company disclaims any and all responsibility for content contained in any third party materials provided through links on the Website.

(e) Company’s sole responsibility and liability for goods and services offered through the Website, whether offered by the Company or third parties, is to refund the purchase price.

Disclaimer of Warranty

THIS WEBSITE IS PROVIDED “AS IS.” USER UNDERSTANDS AND EXPRESSLY AGREES THAT THE USE OF THE WEBSITE AND ALL ITS CONTENTS IS AT USER’S SOLE RISK, THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE IS AT USER’S OWN DISCRETION AND RISK AND THAT USER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO USER’S COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND /OR DATA. EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE COMPANY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT AND IT MAKES NO WARRANTY OR REPRESENTATION REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE, REGARDING THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE WEBSITE, REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH THE WEBSITE, REGARDING ANY TRANSACTIONS ENTERED INTO THROUGH THE WEBSITE OR THAT THE WEBSITE WILL MEET USER’S REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. COMPANY IS NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE, ILLEGAL, TORTIOUS OR INFRINGING CONDUCT OF ANY USER. IF YOU ARE DISSATISFIED WITH THE SITE OR WITH ANY OF COMPANY’S TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE

THE WEBSITE CONTAINS LINKS AND POINTERS TO OTHER WORLD WIDE WEB INTERNET SITES, RESOURCES AND SPONSORS OF THE WEB SITE. LINKS TO AND FROM THE WEBSITE TO OTHER THIRD PARTY SITES, MAINTAINED BY THIRD PARTIES, DO NOT CONSTITUTE AN ENDORSEMENT BY COMPANY OR ANY OF ITS SUBSIDIARIES OR AFFILIATES OF ANY THIRD PARTY RESOURCES, OR THEIR CONTENTS.

Indeminification

To the extent permitted by applicable law, You agree to indemnify and hold harmless, and upon Company’s request, defend, Company, its directors, officers, employees, independent contractors and agents (each a “Company Indemnified Party”) from any and all claims, losses, liabilities, damages, taxes, expenses and costs, including without limitation, attorneys fees and court costs (collectively, “Losses”), incurred by a Company Indemnified Party and arising from or related to any of the following: (i) Your breach of any certification, covenant, obligation, representation or warranty in this Agreement; (ii) any claims that you have violated or infringed any third party intellectual property or proprietary rights including but not limited to any metadata, related trademarks and logos, or images and other materials that You provide to Company under this Agreement; or (iii) Your use of the Company’s Software or services.

Dispute Resolution and Choice of Law

This Agreement shall be governed by the procedural and substantive laws of the United Kingdom, notwithstanding any otherwise applicable choice or conflict of law provisions to the contrary. In the event that the parties cannot negotiate a resolution of any dispute, then the parties agree to submit their dispute to mediation, and then to arbitration. The place of any meditation or arbitration shall be United Kingdom. The prevailing party in any arbitration shall be entitled to reasonable attorneys’ fees and expenses.

Equitable Relief

Notwithstanding the foregoing, User acknowledges that the performance of its obligations hereunder and the rights and licenses assigned to Company hereunder may be of a unique, unusual, extraordinary and intellectual character which could give them a special value, the loss of which may not be reasonably or adequately compensated in damages in an action at law, that a breach by User of this Agreement may cause Company great and irreparable injury and damage and, therefore, while expressly reserving all of Company’s rights and remedies hereunder, Company will be entitled to seek injunctive relief to prevent such injury or damage.

Merger

This Agreement shall not be terminated by the merger or consolidation of Company into or with any other entity.
Headings. Paragraph headings, as used in this Agreement, are for convenience only and are not a part hereof, and shall not be used to interpret any provision of this Agreement.

Waiver

Waiver by one party hereto of breach of any provision of this Agreement by the other shall not operate or be construed as a continuing waiver.

Entire Understanding

This document constitute the entire understanding and agreement of the parties, and any and all prior agreements, understandings, and representations are hereby terminated and canceled in their entirety and are of no further force and effect.

Unenforceability of Provisions

If any provision of this Agreement, or any portion thereof, is held to be invalid and unenforceable, then the remainder of this Agreement shall nevertheless remain in full force and effect.

Notices

Any and all notices, demands, or other communications required or desired to be given hereunder by any party shall be in writing and shall be validly given or made to another party if personally served, or if deposited in the United States mail, certified or registered, postage prepaid, return receipt requested. If such notice or demand is served personally, notice shall be deemed constructively made at the time of such personal service. If such notice, demand or other communication is given by mail, such notice shall be conclusively deemed given five days after deposit thereof in the United States mail addressed to the party to whom such notice, demand or other communication is to be given. Notices to Company shall be sent to MysteryVibe LLC, 1510 Fashion Island Blvd., Suite 300, San Mateo, CA 94404, USA. Any party hereto may change its address for purposes of this Paragraph by written notice given in the manner provided herein.

I was very skeptical, but after trying this product, I was very amazed. I've had some ED issues due to diabetes My orgasms have diminished overtime. Not only does this help me achieve a better erection but I'm having orgasms like I was when I was in my 20s.

Randy, US

Verified Customer

These products are extremely well made and designed to help with personal health. I had purchased a tenudo a few years ago but it didn't really work for me. Recently I got a new product, the crescendo 2, and it's been really great for my wife and us together. I hope that anyone who tries the products has success and many years of use..thank you!

Adam, US

Verified Customer

The customer service was more helpful and kind than any other online retailer. Without my wife's knowledge, I purchased the Crescendo as a birthday surprise. Alas, she was not interested. When I contacted the company, they immediately took care of the return and processed my full refund. To me, that's unheard of, as there was nothing wrong with the product. Plus, the email exchange has been most civil, absolutely polite. I hope everyone's customer service experience is as wonderful as ours.

Bildo, US

Verified Customer

Good costumer service, prompt, nice and easy going

Daniel, US

Verified Customer

The Tenuto is an interesting product. I'm still learning but I had a couple nice multi-ejaculation sessions, which is the main issue I had and why I bought it. Let Tenuto run a while after you finish for a nice sensation. Tenuto seems well designed and manufactured. It's durable and you can rinse it under running water. The battery seems very good. It hasn't run out on me and the recharge time after use is very fast.

MM, US

Verified Customer

I heard about this company on social media recently. I decided to try the device named Molto. Not sure what all I can say here as it is a personal device for men to help with performance with a partner. I have to say it actually did as advertised at least in my experience. The multiple frequencies it operates on do stimulate the prostate gland. I highly recommend it to anyone that needs some extra help.

BK, US

Verified Customer

It pleases me to be able to write this review. I had a personal issue with a item which seemed really well made and a quality product. This prevented me from using the product. I contacted customer service and a very nice person read my email, and considered my personal issues issued a full refund. That is not something you see today, a great customer service department and nice people involved in it. Once my personal issue is resolved, I will be back and purchase more items knowing that I am getting a very high quality product. Good customer service goes a long way and this was a job well done. thank you

Joe, US

Verified Customer

Crescendo blows all my other products out of the water. Was a little reluctant at first due to the hype around 6 motors and being able to control individually, but once you get the hang of it, nothing else can touch it. I was so pleased I ordered a Tenuto too, will review that shortly. Customer service excellent too, respond to queries quickly and efficiently.

Dan, GB

Verified Customer

Whether you're boosting your erections with it or utilizing it to help your partner's arousal, the Tenuto 2 is the absolute best product for couples - men and women.

William, US

Verified Customer

This company is beyond amazing. I currently have Poco, it's perfect for arousal and dryness. It's quiet but strong, easy to use and adjust. It truly does what it says. Overall I think that the company is very professional and forward thinking, easy to contact and quick to respond. I recommend Poco to everyone of my friends and will continue to do so.

Amy, GB

Verified Customer

Wonderfully structured, its the Rolls Royce of vibrators. Bundling to pass on for and vibrations to send you paradise and back. A good time for both Mr and Mrs (and the sky is the limit from there!). Adore it!

Joshua, US

Verified Customer

Customer Support helped us with a faulty product. They shipped out the same day and we received it within 2 days. Very receptive and helpful on resolving the issue. They even multiple customer service people followup to make sure everything was perfect. Thanks again.

John, US

Verified Customer

I purchased the Tenuto to help with a loss of sensation issue that is related to aging and being circumcised (delayed ejaculation). My urologist advised me to get this vibrator for the perineum to enhance sensation. The Tenuto has successfully enabled me to consistently climax once again. There is definitely a learning curve, but with patience and practice it is all good now. The vibrations are variable since they can be adjusted for different modes and strengths. I am very pleased with the strength of the vibrations compared to other male vibrators on the market. The battery charge lasts a very long time and the device charges rapidly.

Ed, US

Verified Customer

Poco is the best pocket vibrator in the market by far! It's very discreet, compact and powerful, perfect for the bedside drawer.

Claudia, US

Verified Customer

It is working and I should state, it is working truly well. I had a hysterectomy around 5 years back and my primary care physician proposed it for blood flow. It is flawless!

Humphries, GB

Verified Customer

Being an App creator myself, I can tell they truly put a ton of thought and exertion in the structure, it's so liquid and wonderful!

Manuel, US

Verified Customer

I have been suffering from ED for over a year now, and have tried a number of different medications, and natural remedies and nothing helped. Then I found the tenuto, and my god did it make a difference, for me and my partner. I swear by the tenuto. It really helped with my confidence and with my marriage.

Mike, US

Verified Customer

Six motors that can be programmed to your needs, what else can I say besides just Awesome

David, US

Verified Customer

Bought the Tenuto and Crescendo to spice things up. Needless to say this helped my partner and I do just that. The lube is also a great add-on.

Astor, US

Verified Customer

I've been gifted with 2 products of MysteryVibe and I am very pleased with all specs and quality. Do not hesitate. Buy with confidence!

Brillion, GB

Verified Customer

Intimacy times just got a lot better! Great product that has hugely improved the wife & I's most intimate of moments. We had a hiccup with the software update, but customer service was very quick to respond to it, and their steps fixed the issue immediately. I'd purchase more products from them again.

Keating, US

Verified Customer

For women who have experienced discomfort during intercourse, Crescendo could improve your experience in the bedroom.

Dwyer, US

Verified Customer

What a superb organization. Not only are their items extraordinary, their client care goes well beyond.

Elizabeth, US

Verified Customer

Ordered the Tenuto, it worked perfectly for me and wife loved it too.

Carl, US

Verified Customer

Amazing tech. This has given me a new lease of life. Well done team.

Chad, GB

Verified Customer

This is without any exception, the most exceptional vibrator in the market by a long shot.

Casey, US

Verified Customer

My partner said it was the strongest ejaculation he has ever had. It doesn't get any better than this. What a fantastic product for couples to rekindle their bedroom.

Camille, GB

Verified Customer

I purchased the Poco for my wife because she has been struggling with dryness. Poco is just as advertised, the product is very high quality and I would recommend it.

JPM, US

Verified Customer

I love that when I place Tenuto around my penis, I feel a sudden rush of blood flow and stimulation in the entire genital region.

Buchanan, GB

Verified Customer

I ordered Molto as an early birthday gift for myself and I'm truly amazed by how it spiced up my sex life! Since I started a few sessions with Molto, I've noticed my prostate reacted very positively towards the vibrations and stimulations given by Molto, and surprisingly, I started to have intensive prostate orgasms during sex and it totally blew up my mind! I cannot thank enough for this life-changing experience as well as the lovely and detailed tips given by their customer service!

Viktor, NL

Verified Customer

I received my Crescendo around the same time I was put on antidepressant medication which gave me sexual side effects and my libido dropped pretty dramatically. My orgasms were on the brink of extinction. Then, I charged up my Crescendo and felt whole again. The creativity of the app helps me personalise the vibrations and ensures every session is completely different! 6 months later and I am still figuring out new ways to orgasm. Thank you - you've saved my sex drive from extinction!

bigirl123, GB

Verified Customer

I've been in touch to understand the science behind their product design. The founder shared the studies that the scientific community did, without the company paying for them. I was happy to see that the product was indeed designed to support people with different medical needs when it comes to their bodies and specific situation. This convinced me to add the company to my go-to list for sexual health products.

Helen, GB

Verified Customer

They makes such great products! Gf bought Crescendo as her therapist recommended it, and told me about Tenuto so I got one for myself! We both love love love how much these products have improved our sex life! Thank you!

Harold, US

Verified Customer

Amazing company and products! Love everything they do - plus, best customer service I‚Äôve come across in years. Highly recommend.

Kate, GB

Verified Customer

They ship fast, discreetly, and their customer service is excellent.

Henry, PT

Verified Customer

Customer service is exceptional! Wasn't thrilled with product as it didn't work out for us; however, with the option to choose another product seemed like a fair compensation. Have not received the new item yet but looking forward to getting it.

Maria, US

Verified Customer

I bought a device but was not able to use it due to personal reasons. I contacted their customer support and I did not expect such a fast and great service. It was a big WOW how fast I was serviced and helped, i would even give 10 stars if there would be.

Hom, US

Verified Customer

Great product! Defo recommend it

Alex, GB

Verified Customer

Exceptional customer service. They went above and beyond in taking care of my delivery and questions.

Benoit, FR

Verified Customer

Bought a crechendo, but had some problem to connect it to the app on my phone. I sent them a message and got an explanation the next day.

Josue, CA

Verified Customer

My partner and I both are fans of the products, have the Crescendo and Tenuto. I had heard Tenuto could be a little uncomfortable for those who are very well-endowed but fits perfectly fine for me @ 6 inches. Otherwise one thing I will say is their Customer Support team are great - the founders deal with issues themselves which is welcome - I had a faulty Crescendo unit which was really quickly resolved with a replacement device completely for free. If the products aren't for you they don't have to cost you, so well worth trying their product range.

James, GB

Verified Customer

Everything seems to work as advertised. Very well built and good power. Haven't had time yet to figure out what works best for us but will be doing so ASAP. Will definitely shop from them again!

Muddy, US

Verified Customer

Super happy with the service and the products. We buy a lot of stuff online, and it is seldom we receive such great support as their customer support team gave us. I know it may sound like I work for them, but we are first time customers. Thanks again.

Mortti, US

Verified Customer

Great products and great company, very responsive to queries and suggestions

Chris, GB

Verified Customer

This thing really did blow my mind

Davina, GB

Verified Customer

I found it very satisfying to use, the bendability is great as it maintains its vibration ability.

Mark, US

Verified Customer

I have tried a lot of sexual health devices and Apps and this is by far the most beautifully designed

Harry, GB

Verified Customer

Their customer support did a great job letting me know when the product would ship. In addition, she was quite patient in providing all sorts of information on product use. Customer service is a priority for this company!

Scott, US

Verified Customer

I've never dealt with a better company. The service was perfect in every way. Extremely prompt and very cordial. I would never hesitate to do business with this company in the future.

Rob, US

Verified Customer

I was really impressed with the personal and professional nature of their customer service. My issue was resolved quickly. I will definitely buy from them again in the future.

Janice, US

Verified Customer

Some of the BEST Customer Service EVER. I noticed a couple of errors on their website and sent them an email describing them. Almost immediately they returned an email responding to my concerns thanking me for pointing them out and even gave me a code for a big discount on my next purchase for my help. I like doing business with a company that does business this way.

Raymond, US

Verified Customer

The product itself aside, the company blew me away. I accidentally ordered two and they made returning one as easy as possible and were extremely polite throughout. Really sets the bar for customer service.

Zackery, US

Verified Customer

I think the best features of this product are the flexibility, the app, and the battery life. The flexibility of the product is very unique and what drew me to it in the first place. The app is great to maximizing your experience. I was using it for months without the app and it is even better since getting the app and customizing the settings and also demystifying the buttons, which are very discreetly placed.

Michelle, US

Verified Customer

Amazing products and really good customer service, have been buying from them since they launched Crescendo and they've never failed to deliver.

Gabbi, GB

Verified Customer

Just received my new product, blown away with it. Use it all the time, beats all the other products in the market. Just wow!! Thank you

Sarah, GB

Verified Customer

I ordered a Tenato 2. It turned out at 70 years old...we couldn't get a grip on how it worked at our age. They gave me a full refund!!!!

Morris, US

Verified Customer

Outstanding customer support. I had placed an order for an item and wanted to add the remote and lube. Thought that meant I needed to exchange the item, but the item is remote ready. I ordered the remote and lube. Their customer support provided me with the discounted bundle price and the refund to my credit card happened quickly.

Kim, US

Verified Customer

Love my Crescendo and also great support team. Whenever I have any questions they are very helpful!

Audrey, US

Verified Customer

Tenuto is an Interesting, well built, powerful, and satisfying product. It's true, there is a learning curve. But it hasn't discouraged me from using it at all. It took me a few times of using it to understand how to achieve the best experience. There is a combination between letting the Tenuto do its part combined with a hand motion that does the trick when flying solo. I'm looking forward to experiencing it with my wife now that I am comfortable with it.

MrCG, US

Verified Customer

Very helpful customer support.

Uri, GB

Verified Customer

This is a great company to work with, I have one product that didn't arrive (the other product arrived) and I wrote to them; they responded swiftly and shipped me a new one. I truly appreciate their prompt response to satisfy their customers. Thumbs up!

Ray, US

Verified Customer

Love everything about this startup! Great customer service, the delivery was quick and very discreet and Crescendo is gorgeous and luxurious in every way from the package it comes in to the material and feel of it. Would definitely recommend.

Steph, GB

Verified Customer

I'm very pleased with my purchase. Can't wait to try the upcoming products.

Smith, PT

Verified Customer

Love that there is no BS data capture or logins! Good job Mysteryvibe for being a decent company.

Peter, GB

Verified Customer

My wife bought me the Crescendo vibe and it's one of the best vibrators I have ever used. Love using it with my wife so much, I per-ordered the Tenuto as a Christmas gift for him.

Partin, US

Verified Customer

Best tool I've used yet!

Mel, US

Verified Customer

I use a number of criteria to judge a product. In this case the unit initially did everything and more than advertised. I developed a problem with the unit but this company was more than excellent in handling my problem. After a few brief emails they establish that replace what was needed and it was sent out at no cost quickly. I could not have asked for any better service. I will recommend the company and this product highly

Paul, US

Verified Customer

This is an exemplary product. Well made and really thought out. The team are amazing all questions answered.

Parker, GB

Verified Customer

Amazing customer service!! Love the ability to personalize the shape and vibrations.

Stacey, US

Verified Customer

The Product is most definitely one for the books, it is the best and I mean the best vibrator for men.

Frazier, BD

Verified Customer

My PT recommended Crescendo and it's a heaven-sent for me!

Wendy, GB

Verified Customer

Excellent products with amazing customer service representatives who are friendly, helpful and understanding.

MB, US

Verified Customer

I love that when I place Tenuto around my penis and balls, I feel a sudden rush of blood flow and stimulation in the entire genital region.

Truus, NL

Verified Customer

I've never dealt with a better company. The service was perfect in every way. Extremely prompt and very cordial. I would never hesitate to do business with this company in the future.

Hank, US

Verified Customer

Exemplary customer service! They went above and beyond to resolve the issue quickly and make things right. I wish more companies would follow his example. I am delighted with the outcome and will recommend this company in the future.

Tom, US

Verified Customer

I was impressed by their customer service. The products they offer are of high quality, and their commitment to customer satisfaction is commendable. I wouldn't hesitate to buy their products again in the future. Overall, a reputable company with excellent service.

Stan, GB

Verified Customer

My wife loves all the different vibration settings

Will, US

Verified Customer

Took a little bit of time to master, with all of the vibration setting and sequences but it's such a great product.

John, US

Verified Customer

The customer service is excellent and very prompt. They stand by their guarantees 100%. I will order from them again when looking for any other products.

Anon, US

Verified Customer

Miles ahead in technology and quality compared to other vibrators out there. Really beautiful design. Thanks.

Hope, US

Verified Customer

This MysteryVibe devices are really well designed and built to last. I had a problem with the vibrations so I downloaded this app and the latest firmware update actually fixed the problem !

Mya, US

Verified Customer

I purchased the Tenuto Mini and was very pleased with the device yet, unfortunately there was a technical fault. I contacted Customer Service and they resolved it right away. From my experience I believe you can trust them to deliver First Class customer service. Also, it's worth pointing out that the Tenuto Mini I purchased was of high quality materials and construction.

Ed, US

Verified Customer

Purchased a product that was not quite right for me personally. The team at MysteryVibe handled every aspect of the no hassle return smoothly, and efficiently. They are a model of how a company stands behind its promises regarding returns. Even though the product wasn't right for me, I still highly recommend MysteryVibe to anyone interested in their product lines because of their exemplary customer service!

Tony, US

Verified Customer

Great product, really innovative and easy to use! I love using it by myself and also used it with my partner and it worked very well!

Rachel, GB

Verified Customer

Kudos to the company for developing a product that can be used solo and by couples. My first experience was solo. Getting the Tenuto on does take some getting used to, but I quickly learned the best way. I used the phone app and I was amazed at the stimulation in so many different areas. I let the app cycle through the different patterns and used different intensities to get an idea of what was possible. My body responded as one might expect and time to climax was much sooner than I expected. Another indication of a great product. Looking forward to trying this with my partner.

rf, US

Verified Customer

Was a great experience, start to finish, and highly recommend for anyone else looking to spice things up a little.

Mohsen, GB

Verified Customer

App is straight forward and offers some interesting options and functionality. I have received multiple updates from the company since I installed it. I am sure it will continue to improve over time but for now, it seems stable and reliable which is important to me.

Pauline, GB

Verified Customer

Excellent customer service. Quality products.

Victor, US

Verified Customer

Can't say enough about how great this company and product are. Don't walk, run to their website and super charge your sex life!

Pamela, US

Verified Customer

Crescendo, such great product. It is very comfy to use and it fits perfectly. I recommend it 100%

Patricia, ES

Verified Customer

Endless possibilities! Imagination and sexual wellness combined!

Sigi, MX

Verified Customer

Excellent … says it all.

Andy, GB

Verified Customer

Sensational, as advertised.

Gerald, US

Verified Customer

The best vibrator I've come across to this day.

Kenneth, US

Verified Customer

Each folding part has it's own motor inside of it, so there aren't any dead-zones. The whole thing feels very alive. There's also a perfect amount of stickiness to the moving parts. A+

Earl, US

Verified Customer

The product is fantastic....very durable and original.

Timothy, US

Verified Customer

Amazing, forward-thinking tech that puts pleasure and communication first. Really impressed to see how technology can improve rather than replace intimacy. Just so much fun to use.

Robbins, US

Verified Customer

I bought a product that did not work initially, and the customer support did an amazing job of giving directions on how to use it properly. It took a bit of time to figure out all the functions but now it's become an essential part of our bedroom. I'd 100% buy and support this company again.

Charles, US

Verified Customer

Tenuto gave me the best hardon ever! Gave the application to the missus and she drove me wild by edging and edging till I simply needed to snatch the telephone back and detonate!

Shirley, US

Verified Customer

A product like no other. Its a piece of art that can deliver a great deal of fun while also helping with health issues. Beautifully designed, its the Rolls Royce of vibrators.

Ben, GB

Verified Customer

I was very impressed with the response time in regards to my reporting a problem. In addition, it was escalated to the CTO which in my world is to the very top. We had a meaningful dialogue via email and am things got sorted out. It seems to have been user error and not machine or software issue. Terrific company.

Tom, US

Verified Customer

Amazing, forward-thinking tech that puts people and communication first. Really impressed to see how technology can improve rather than replace intimacy.

Michael, US

Verified Customer

Amazing :D It is very different from all the other products out there and I was really surprised how good it is. Definitely worth the money.

Sandra, GB

Verified Customer

I've worn the Tenuto and experienced fabulous climaxes. It might turn out to be a daily use thing for me.

Scott, US

Verified Customer

I received the shipment very quickly and the packaging/boxing was excellent. I had an issue and wrote to them. This company's customer service is fantastic. Quick response, immediate resolution of my issue, and courteous as well. I haven't experienced this kind of customer-oriented service very often for a long time. Kudos to the company and their awesome customer service team!

Vera, US

Verified Customer

Extraordinary application! Truly like the straightforwardness, excellence in effortlessness for sure

Tony, US

Verified Customer

As an engineer, I am extremely impressed with the True craftsmanship in all their products.

Allen, US

Verified Customer

It's very cool and the app makes it smooth for my partner to use it on me whenever wherever he want.

Humberto, VE

Verified Customer

Fantastic company for sexual health, great products. I have found that this company seems to carefully listen to their customers and thoughtfully responds to their emails. Keep up the good work

Hannah, GB

Verified Customer

Love Crescendo - so bendy and versatile and application makes it significantly increasingly adjustable!

Susan, US

Verified Customer

Good quality item and swift delivery. Wife seems pleased to say the least.

Kieran, GB

Verified Customer

I received the Crescendo as a gift, and let me tell you ... I bless that person every day! The product taught me about self-care way more than I ever expected! It is versatile and allows you to explore different angles to suit your body exactly!

Masha, PT

Verified Customer

Crescendo works well as a prostate massager. The lock feature enables you to set it and forget it. It's flexible and vibrates from one end to the other. I like the length and thickness. I recommend it to friends.

Dennis, US

Verified Customer

I cherished the product at any rate and the application makes it significantly cooler!

Martha, US

Verified Customer

High-quality product that delivers on its promises!

Michael, US

Verified Customer

I received Tenuto 2 as gift and was skeptical to use at first. Once I got over the fear and used it, I really noticed a difference and now use it everytime I have sex. 11/10

Conor, GB

Verified Customer

I love the devices, thank you so much

Karma, BE

Verified Customer

The company has been fantastic in communicating with me and helping solve any issues I had. They are very responsive

Seatt, US

Verified Customer

Excellent products, i got myself a Crescendo and I am absolutely astonished for how fabulous it is. And then the staff at Mystery Vibe is absolutely kind and efficient!

Miss, IT

Verified Customer

Kudos to the company for developing a product for ED that can be used solo and with your partner. My first experience was solo. Getting the Tenuto on does take some getting used to, but I quickly learned the best way. I was amazed at the stimulation in so many different areas. My body responded as one might expect and time it took me to climax was much sooner than I expected. Another indication of a great product. Looking forward to trying this with my partner.

Scott, US

Verified Customer

I contacted customer service with a health question I had related to my new purchase. They responded very quickly and addressed answered all my questions. In this day and age this type of customer service is rarely seen I am extremely satisfied and I fully recommend this company to anyone thinking about making a purchase

Steve, US

Verified Customer

I purchased the Tenuto (the first one) about 2 years ago. It worked fine so recently when the Tenuto 2 came out I got that one. This version of Tenuto has the same dimensions but more powerful vibrations, so I was very pleased. There is no other device like it on the market and I am glad to have the new one. Many thanks!

Ken, CA

Verified Customer

Great customer service! I would recommend this company just on the customer service experience. Their products seem very well made, but the one my husband purchased was too small. The issue was resolved with the company in a very timely manner.

KT, US

Verified Customer

Great App, this is substantially better than all the other ones I have tried before! Especially love the ability to live control each vibration motor.

Ruth, US

Verified Customer

Finally got my Tenuto, felt like a kid on xmas day. Lovely packaging and instruction sheet about device. I have tried it for 'fit' and after a bit of reorganising my bits it looks and feels comfortable. Wow is my first word for my first time trying it...Very good feelings....! :-)

Richard, GB

Verified Customer

I can honestly say that in a fairly short period of time using the Tenuto it is a legitimate product that has exceeded my expectations. Great Job! The sensation each individual motor provides is one of the unique features that I feel separates it from other male devices. Until now I have been disappointed with the other products for men and questioned if a similar stimulation was achievable in men like it is with women.

Cooley, US

Verified Customer

Unreal product and service. Best.

James, GB

Verified Customer

Love the application. Bring back recollections of my game controllers!

Melissa, US

Verified Customer

I love the products. Always a pleasure to use them, the quality, the look and feel, design - everything is top level!

Varya, AR

Verified Customer

The crescendo 2 is such a great device for my wife...these products are extremely well made and designed to help with intimacy and I hope that anyone who tries the products has success and many years of use..thank you

John, US

Verified Customer

What a wonderful company. Not only are their products great, their customer service goes above and beyond. My husband bought me the Crescendo almost 2 years ago. It's one of the best vibrators I have ever used. Love using it with my husband so much, I ordered the Tenuto as a Christmas gift for him. I recently lost the charging pad for my Crescendo. I couldn't find a replacement on the website. So I emailed the company to buy a replacement. They responded the same day and are sending me a new charger free of charge. Best ever!

Tracy , US

Verified Customer

I bought crescendo 2 - highly recommend, high quality product, great customer service and delivery on time! I have also bought poco, can't wait to try!

Billie, GB

Verified Customer

Thank you for such an amazing product. I'm super happy with the Tenuto and it is really comfortable to use. I was intrigued about creating a unique vibration pattern for myself and love discovering new patterns using the app!

Noah, US

Verified Customer

Everything about the company is upfront and professional. Customer service is exceptional. It's clear they care about the experiences people have with their products, between the quality of the products themselves to the very helpful information on the website and included with the products to customer support, this company shines.

Dominique, US

Verified Customer

Amazing product, looks like it was custom designed to fit my body. Very comfortable, perfect features, adjustable to my specific needs. Very convenient, you can take it anywhere! Is very discreet, ppl honestly will ask if is a remote control. So you can keep your privacy. Battery lasts very long so I couldn't ne more happier. Helps me a lot to improve my confidence. Highly recommended

Tayanra, GB

Verified Customer

I reached out after my delivery was 2 days past and was saddened to learn my order was lost in route, but Customer Support made quick work of righting the situation! Literally took less than 5 minutes to send the email and they were exceedingly prompt in getting back to me. Replacement order sent free of charge. Great service.

Cosemu, US

Verified Customer

Received a fast response on my first post and changed it to excellent, seems there was a mix up.

kulig, US

Verified Customer

As with most organizations, what makes a "difference" is the customer service. These people excel at customer service!. They go the"extra mile"! They take the extra step! They follow up in a timely fashion! And they "Make it Right"! I have not seen this type of response in other companies.

Roemer, US

Verified Customer

Apparently, there was a glitch in the shipping software which caused the holdup of the order processing unbeknownst to the company. The company was very apologetic and resolved immediately by their CEO! Five stars for their prompt resolution.

Thomas, US

Verified Customer

Really positive experience from my product. Also the only email newsletter I actually read. Such an important message to explore.

David, GB

Verified Customer

The product is more than expected. Recommended for all!

DH, US

Verified Customer

I always have a hard time getting my knee to relax when it's flared up and wrapping the Crescendo around my knee with a gentle vibration has really helped. And having the app makes using it so much easier so I can just lie back and adjust the power remotely. This is a total life saver, especially in the winter.

Ximen, US

Verified Customer

Surprised at the how powerful the vibrations are for something so compact and slick! Love it!

Tim, GB

Verified Customer

Crescendo is a great product and a great company. My wife and I love Crescendo and have derived many hours of pleasure from it. It is one of my wife's favorites! Recently our Crescendo stopped working. The customer service team were so kind and helpful with getting our Crescendo replaced. In spite of the fact that it had been over 2 years since our purchase they stood behind their product and quickly and easily got us a replacement. Aside from just being great with the replacement there was a real warmth and appreciation of us as customers during the process.

Jeremy, US

Verified Customer

Excellent product, we love it so much. Thanks

Anna, GB

Verified Customer

Simply the best tool to rebuild love. High-quality product that delivers on its promises!

Noelia, US

Verified Customer

This is a reputable company producing high quality products. If you have an interest, don't hesitate trying their products.

MB, US

Verified Customer

Wow. This was a one of a kind experience. I highly recommend using these products.

Sherif, US

Verified Customer

After learning an earlier model first generation unit no longer had a charger I needed to replace my model. They simply gave me a free new device of my choosing with sincere apologies they couldn't assist my initial request since they no longer make that product. There was nothing technically wrong with my first unit, just I had lost the charger. The new package arrived and again the style, design, functionality, feel, and power is incredible. Many thanks! You are the best at this game!

CS, US

Verified Customer

Excellent customer service! They were extremely responsive and took care of my issue the same day!

Larry, US

Verified Customer

Amazing company and products! Love everything they do - plus, best customer service I've come across in years. Highly recommend.

Kate, GR

Amazing product quality, it has been 3 years since the purchase, and each product works great and has not lost its quality! Perfect customer service, and great educational support! Ideal solutions for couples including (a universal approach for all gender users) Highly recommended!

Ola, DE

Simply amazing, I was given this gadget as a gift and I can honestly say it's made a massive difference to my life and partners. We had a terrible sex life and this has simply turned it around, I'm easily aroused by her and no need to take any ED pills.

Jax, GB

This thing really did blow my mind. Life changing. Amazing tech this has given me a new lease of life. Well done team.

Amazing, forward-thinking tech that puts communication first. Really impressed to see how technology can improve rather than replace intimacy.

Henry, Boston

I was reading the reviews and I didn't believe it when people were saying stuff like, 'Omg this fixed my sex life'. So I got it and it definitely did rekindle our sex life after being married for over 30 years!

Destine, USA

Miles ahead in technology and quality compared to other sexual health devices out there. Really beautiful design. Thanks.

Hope, Trustpilot

I looked at various ED devices but wondered about how much was hype and how much was fact. I kept looking, saw many other ED solutions but Tenuto 2 looked most real. The day after Christmas I thought, what the heck, let's give it a shot. The device arrived quickly and I was impressed with how solid and quiet it was . The 4 motors was a new experience, that added a whole new dimension to the experience from all the other devices I've tried before. Over 2 months in, I'm very happy with my purchase and the company. I'm looking forward to new innovations they will come up with.

Min, US

A friend recommended this brand to me. I got the crescendo and it's been my lifesaver, helping with pelvic floor issues and severe post-birth pain. The soothing vibrations helped alleviate cramps and relax my muscles. Their customisable vibrations and design provided relief and boosted my confidence. If you're a woman facing similar challenges, I highly recommend their products. Their focus on sexual wellness and health is evident in the thoughtful engineering of their devices. Love it!

Nikki, GB

I love my new Tenuto, couldn't decide between this and something bigger, but all doubt was gone after after it arrived. Quality is superb, power, superb and love the way it bends to hit the right spots. The App is a dream to use too.

Samantha, GB

It's slim, which makes it not as intrusive as other products, and the length is ideal for my customers who need to take a shot at profound vaginal mending and need something to focus on all territories. This is something I'd prescribe to them for that particularly.

Amy, US

A game changer for anyone going through menopause. So good i bought one for all my girl friends. Even though it is a bit pricey, the quality of the product more than makes up for that.

Susanna, AT

In my experience of prostate devices, size IS everything. Too small and they don't reach the prostate, too large and insertion is either painful and/or impossible. Molto's slim bendable shaft is perfect.

Iain, GB

Great product plus excellent customer service. Highly recommend!

AJM, US

Simply amazing, I was given this product as a gift and I can honestly say it's made a massive difference to my life and my wife. We had a terrible sex life and this has simply turned it around, I easily get erections now and no need to take any ED pills.

After being diagnosed with prostate cancer and enduring radiation, I was afraid my sex life would be over. However I found Tenuto and I now have renewed vigor. After my first purchase, I have made several to increase my intimacy with my wife and wish I found this company sooner. I have also referred them to my urologist and oncologist to pass along to others that they can help. This is a true medical device company, and the information they regularly share on all sorts of sexual health topics is very informative and helpful.

Bill, US

The product has motors along the whole length which can stimulate externally and internally at the same time, delivering lots of stimulation on these very sensitive parts. I love how it's thin, which makes it not as invasive as some wider products, and the length is perfect for my clients who want to work on deep vaginal healing and need something to target all areas. This is something I'd recommend to them for that especially.

Courtney, US

Read about the company in a fashion magazing and checked out their site. Really beautiful and so different. Made me feel very welcome and safe. And the products follow through on that design - really elegant and non-threatening. Easy to introduce into the bedroom and to your partner. Good job guys, keep creating cool new products!

Emily, FR

Love that there is no bs information catch or logins on the App! Great job for being a good organization!

France, US

Thank you for a creating a wonderful vibrator. It made my wife going through menopause happier than I have seen her before. It was a beautiful experience.

Frances, US

CRESCENDO 2

POCO

LEGATO

MOLTO

TENUTO 2

TENUTO MINI

MOLTO

Improve Prostate
Health

Stronger Erections
for Longer

Improve Pelvic
Health & Arousal

Alleviate Dryness
& Pain, Externally

TERMS OF USE

CRESCENDO 2

POCO

LEGATO

MOLTO

TENUTO 2

TENUTO MINI

MOLTO

Improve ProstateHealth

Stronger Erectionsfor Longer

Improve PelvicHealth & Arousal

Alleviate Dryness& Pain, Externally

Enjoy extra 10% Off

THANKS FOR SUBSCRIBING

Customers Who Love Our Products

TERMS OF USE

Improve Prostate
Health

Stronger Erections
for Longer

Improve Pelvic
Health & Arousal

Alleviate Dryness
& Pain, Externally