FAQ

WHAT ARE CRESCENDO 2'S FEATURES, SPECS AND DIMENSIONS?

Crescendo 2 is the most advanced bendable Bluetooth vibrating device in the world. It is packed to the brim with the very best innovation to take you to the ultimate heights of pleasure. Crescendo 2 has 6 motors along the length of its shaft, so there are multiple stimulation points throughout. All the motors can be programmed individually and controlled using the app so you can create a vibration pattern that is completely tailored to you. Featuring USB charging, long battery runtime, speedy charging, smart app control, 100% showerproof and much more. Crescendo 2 comes feature-rich and ready straight out of the box, all inclusive!

Crescendo 2 is a slim, ergonomically designed vibrating device, making it the perfect vibrating device for beginners and veterans. Crescendo 2 is 1.6 inches wide and 1.8 inches tall at the widest point, and 8.6 inches long. At the narrow end Crescendo 2 is 1.2 inches wide and 0.8 inches tall. In metric, this is 4.2cm x 4.5cm at the widest point and 22cm long, and 3cm x 2cm on the narrow end. Crescendo 2 weighs 0.4 lbs or 0.18 kg

WHAT'S IN THE BOX?

Crescendo 2 comes in a beautifully designed box with an instruction manual, a getting started guide and a USB wire.

CAN CRESCENDO 2 BE USED DURING SEX?

Yes, Crescendo 2 is an incredibly versatile vibrating device that can be used both externally or internally during sexual intercourse.

WHAT MAKES CRESCENDO 2 UNIQUE?

Crescendo 2 is unique in several ways and the most exciting being that owning Crescendo 2 feels like owning infinite toys in one! Due to its bendable design, its applications are endless. You can bend Crescendo 2 into any shape that works for you or your partner, of which include:

• ‘C’ shape - curved to stimulate the clitoris and G-spot at the same time
• ‘S’ shape - to stimulate the G-spot while your partner performs oral sex
• ‘J’ shape - to curve around the head of the penis for stimulation.

Crescendo 2 is designed to be a truly unisex and gender-neutral vibrating device so people of all orientations and identities can enjoy it. Crescendo 2 has six motors along the length of its shaft, all strategically placed to target multiple erogenous zones throughout. All the motors can be individually programmed and controlled using the app.

WHAT IS THE DESIGN INSPIRATION BEHIND CRESCENDO 2

Our relationship with sexuality starts with our fingers. They are our very first 'sex toy' and our introduction to pleasure. Our fingers help us discover and stimulate our erogenous zones. That is why we designed Crescendo 2 to create the ultimate finger that can be bent into any shape to reach, discover, and arouse the deepest parts of our bodies, parts we didn't know existed and achieve new heights of pleasure.

IS CRESCENDO 2 A GOOD FIRST-TIME VIBRATING DEVICE?

A lot of our customers tell us that Crescendo 2 is their very first vibrating device. We think it is the perfect vibrating device for anyone looking to explore, discover and stimulate their body in new ways. As every body is unique, Crescendo 2's bendability allows users to personalize their vibrating device in ways traditional sex toys cannot. You never have to worry that Crescendo 2 won’t be a good fit, which is why Crescendo 2 makes the best vibrating device gift for your partner.

HOW DO I CHARGE MY CRESCENDO 2?

To charge Crescendo 2, plug in the micro-USB wire into the port at the back of Crescendo 2. You can connect the USB wire to any USB plug or computer for power. The light on the back of Crescendo 2 will blink amber to indicate charging. When charging is complete this light will go a solid green colour.

HOW LONG DOES THE BATTERY LAST?

Crescendo 2 takes 1 hour to charge and lasts up to two hours depending on the vibe settings. The run time will increase with lower intensity vibration patterns.

HOW CAN CRESCENDO 2 BE USED ON THE G-SPOT AND CLITORIS?

Crescendo 2 makes an excellent G-spot and clitoral vibrating devicer. You can bend Crescendo 2 into a curved shape to precisely stimulate the G-spot with targeted vibrations. Similarly, use the new and improved ears or raised wings for more powerful and concentrated clitoral stimulation. To stimulate the clitoris and G-spot at the same time you can bend Crescendo 2 into a ‘C’ shape and arouse both areas equally.

HOW CAN CRESCENDO 2 BE USED ON THE PENIS?

IS CRESCENDO 2 GOOD FOR PROSTATE MASSAGE?

WHAT ARE THE 'EARS' (RAISED WINGS) ON CRESCENDO 2 FOR? DO THEY VIBRATE?

On Crescendo 2 there is one powerful vibration motor in between the two ears (raised wings), producing a more targeted stimulation. You can press the ears against your erogenous zones and explore different pressures to get different sensations.

WHAT DO THE BUTTONS ON CRESCENDO 2 DO?

You can control Crescendo 2 without connecting to the app by using the buttons. Use the arrow buttons to cycle through the vibes and use the + and - buttons to change the intensity. To turn Crescendo 2 ON / OFF press and hold the down arrow button for 2 seconds. To connect to the app, open the app and when it prompts you to connect with Crescendo 2, press and hold the up arrow button for 2 seconds.

WHAT ARE YOUR PRODUCTS MADE OF?

All of our products are made from high quality, FDA-registered, premium body-safe silicone.

WHERE CAN I FIND THE SERIAL NUMBER TO REGISTER MY WARRANTY?

On Crescendo 2, the serial number can be found on the side of the box- it will be a long number starting with MVC.

WHAT SHAPES CAN YOU BEND CRESCENDO 2 INTO?

Crescendo 2's claim to fame is infinite toys in one. Crescendo 2 can be bent into as many shapes as you want. Simply bend it with your hand into an I, C, U, L, O, S and everything in between.

CAN I USE LUBE WITH CRESCENDO 2?

Absolutely. We always recommend using a water-based lubricant to get the most of your Crescendo 2. Crescendo 2 is not compatible with silicone-based lubricants.

HOW DO I RESTORE FACTORY SETTINGS ON MY DEVICE?

Make sure the device you want to reset is connected to the app. On the MysteryVibe app, swipe down to the vibe store. Tap on the gear at the top right and select 'Restore factory settings'. This will replace the vibes you currently have on your device with the original, pre-loaded ones.

HOW DO I CLEAN MY CRESCENDO 2?

We recommend cleaning Crescendo 2 before first and after every use, either with soap and water or a specialised toy cleaner. You can safely run Crescendo 2 under the tap but don’t completely submerge it in water as it may damage the product.

MY CRESCENDO 2 WON'T TURN ON?

Your Crescendo 2 may be stuck in boot mode, where it is unable to turn on correctly. To fix this, connect you Crescendo 2 to USB power. Let Crescendo 2 charge for around 15 minutes, and then try turning it on. To prevent this from happening again, connect your Crescendo 2 to the app and install the firmware update when it prompts you to. This is quite a large file so it will take around 10 minutes, but once you have successfully installed the new firmware then you shouldn't see this issue again. If the issue persists, please contact our support team at support@mv.health.

HOW DO I LOCK / UNLOCK MY CRESCENDO 2?

Once you've found a vibe that you like, you can lock your Crescendo 2 so that you don't accidentally change the setting during play. To do this, hold down both the + and - buttons at the same time for 4 seconds. Your Crescendo 2 will vibrate momentarily to indicate that it is now locked and then the buttons won't affect Crescendo 2. The light on the bottom will double flash upon locking and then again every 10 seconds. To unlock Crescendo 2, hold down the + and - buttons again for 4 seconds. If you are unsure whether your Crescendo 2 is locked, simply put it on charge and it will automatically go back to normal operation.

WHAT ARE THE DIFFERENCES BETWEEN POCO AND CRESCENDO 2?

WHAT ARE TENUTO 2'S FEATURES, SPECS AND DIMENSIONS?

Tenuto 2 is the most advanced male vibrating device in the world, providing the ultimate satisfaction for both couples and solo pleasure. It’s powered by 4 individual motors that stimulate the penis and perineum, increasing blood flow and heightening sensations. Designed specifically to work with and around the male anatomy, it can be worn comfortably during intercourse or used solo. Tenuto 2’s front motors will not only stimulate the penis but also deliver powerful vibrations to the partner's labia and clitoris. Featuring micro-USB charging, long battery runtime, smart app control, compatible with the MysteryVibe remote, and 100% water resistant, Tenuto 2 won’t leave you wanting for anything but more.



The inside dimensions of Tenuto 2 before stretching are 1.3 inches x 1.3 inches. Once it is stretched, it is around 1.7 inches x 1.7 inches.

WHAT'S IN THE BOX?

Tenuto 2 comes in a beautifully designed box with a slick instruction manual and USB charging wire.

HOW DO I WEAR TENUTO 2?

Before wearing Tenuto 2, generously apply water-based lubricant on Tenuto 2, your penis, or both. Make sure Tenuto 2 is powered on before putting it on. Stretch and open Tenuto 2's 'wings' outwards and place it on the penis head. Stimulate the penis head with Tenuto 2’s strong vibrations to get aroused. As your penis gets erect, slide Tenuto 2 up the penis shaft so it sits at the base. Sit your testicles above Tenuto 2 or place them through the opening below, one at a time. You can connect to the app or use the MysteryVibe remote if you want to control Tenuto 2 remotely while wearing it. Once Tenuto 2 is on, get a firm grip and enjoy stronger, longer erections.

HOW DO I CHARGE TENUTO 2?

To charge Tenuto 2, plug in the micro-USB wire into the port at the back of Tenuto 2. You can connect the micro-USB wire to any USB plug or computer for power. The light on the underside of Tenuto 2 will double blink to indicate charging. When charging is complete this light will go solid.

CAN TENUTO 2 BE WORN DURING SEX & INTERCOURSE?

Tenuto 2 is designed to be worn comfortably during intercourse. Tenuto 2's front 3 motors are not only designed to stimulate the penis but also deliver powerful vibrations to your partner's labia and clitoris.

WHAT ARE THE DIFFERENT WAYS I CAN USE TENUTO 2?

You can use Tenuto 2 in a number of different ways: as a cock ring, as a nipple stimulator and more.

WHAT DO THE BUTTONS ON TENUTO 2 DO?

You can control Tenuto 2 without connecting to the app by using the buttons. Use the arrow buttons to cycle through the vibes and use the + and - buttons to change the intensity. To turn Tenuto 2 ON / OFF press and hold the right arrow button (next to the power icon) for 2 seconds.

HOW DO I CONNECT TENUTO 2 TO THE APP?

Download the MysteryVibe app from the Apple App Store or Google Play Store. Open the app and enable Bluetooth on your phone. Note that Android requires location permission for the Bluetooth functionality to work - this is an internal Android step, and your location is not used or tracked by the app. In the app, select ‘Tenuto 2’ and then ‘Tap to Connect’. When it prompts you to connect with Tenuto 2, press and hold the left arrow button for 2 seconds. Tenuto 2 will vibrate twice indicating it’s ready to connect and the app will then be connected with Tenuto 2.

HOW DO I LOCK MY TENUTO 2?

Once you've found a vibe you like, you can lock your Tenuto 2 so that you don't accidentally change the setting to another vibe pattern during play. To do this, hold down both the + and - buttons at the same time for 4 seconds. Tenuto 2 will be locked. The light on the underside will double flash upon locking and continue flashing every 10 seconds to indicate it’s locked. To unlock, press and hold the + and - buttons again for 4 seconds and Tenuto 2 will go back to normal operation. If you are unsure whether your Tenuto 2 is locked, simply put it on charge and it will automatically go back to normal operation.

HOW LONG DOES THE BATTERY LAST?

Tenuto 2 takes around an hour to charge and lasts up to 2 hours depending on vibe pattern.

WHAT ARE YOUR PRODUCTS MADE OF?

All our products are made from high quality, premium body-safe silicone.

WHERE CAN I FIND THE SERIAL NUMBER TO REGISTER MY WARRANTY?

If you purchased the original Tenuto on pre-order, a serial number was not included so please use your order number instead when registering your warranty on our site. This will be a four or five-digit number that you can find on your order confirmation. For all orders of Tenuto 2 the serial number can be found on the side of the box - it will be a long number starting with MVT.

HOW DO I RESTORE FACTORY SETTINGS ON MY DEVICE?

Make sure the device you want to reset is connected to the app. On the MysteryVibe app, swipe down to the vibe store. Tap on the gear at the top right and select 'Restore factory settings'. This will replace any custom vibration patterns you might have created with the original, pre-loaded ones.

HOW DO I CLEAN MY TENUTO 2?

We recommend cleaning Tenuto 2 before first and after every use, either with soap and water, or a specialised sex toy cleaner. You can safely run Tenuto 2 under the tap but don't completely submerge it in water as this may cause damage.

WHAT ARE POCO'S FEATURES, SPECS AND DIMENSIONS?

Poco is the most advanced bullet vibrating device in the world. It is packed with the very best innovation to the brim to take you to the ultimate heights of pleasure. USB charging, long battery runtime from a quick full charge, smart app control, showerproof and much more. Poco comes feature-rich, straight out of the box, all inclusive!

Poco is a compact toy, which is what makes it great for people who may not already own many vibrating devices. Poco is 1.6 inches at the widest point, and 5.9 inches long. At the narrow end the circumference is 1 inches and at the wider end 1.6 inches. In metric, this is 4cm at the widest point and 15cm long, with a circumference of 2.5cm at the narrow end and 4cm at the wider end. Poco weighs 2.5 oz or 80g.

WHAT'S IN THE BOX?

Poco comes beautifully packaged and includes a user guide and USB charging cable.

CAN POCO BE USED DURING SEX?

Yes, Poco is a really great toy for use during sex. It is particularly effective for targetted clitoral and labia stimulation during intercourse to enjoy internal and external stimulation simultaneously.

WHAT MAKES POCO UNIQUE?

POCO is unique in a number of ways AND the most exciting being that it can be many toys in one! Because of its bendable design, you can flex Poco into any shape that works for you or your partner. That could be a curved shape to stimulate the G-spot or a C-shape to stimulate both the clitoris and G-spot at the same. Poco is designed to be gender-neutral so people from all orientations can enjoy it.

WHAT ARE POCO'S KEY FEATURES?

Poco has two motors along the length of its shaft, so there are multiple stimulation points throughout. Both the motors can be programmed individually and controlled using the app so you can create a vibe that is completely tailored to you.

WHAT IS THE DESIGN INSPIRATION BEHIND POCO?

Our relationship with sexuality starts with our fingers. They are our very first 'sex toy'. Our fingers help us discover and stimulate our erogenous zones. That is what we designed Poco to emulate - create the ultimate finger that can be bent to reach, discover and arouse the deepest parts of our bodies, we didn't know existed and achieve new heights of pleasure.

IS POCO A GOOD FIRST-TIME VIBRATING DEVICE?

We designed Poco to be the best first-time vibrating device. We think it is the perfect toy for anyone looking to explore, discover and stimulate their and their partner's body in new ways. Poco also makes a great vibrating device gift for your partner or friend.

HOW DO I CHARGE MY POCO?

To charge Poco, plug in the micro USB wire into the port at the back of Poco. You can connect the USB wire to any USB plug or computer for power. The light in the centre of the buttons will blink to indicate charging. When charging is complete this light will go off.

HOW LONG DOES THE BATTERY LAST?

Poco takes 1 hour to charge and lasts upto 2 hours with both motors running at full power. It will last even longer when running with other vibe patterns or at a lower intensity.

HOW CAN POCO BE USED ON THE G-SPOT OR CLIT?

Poco makes an excellent G-spot as well Clitoral vibrating device. You can bend Poco into a curved shape to precisely stimulate the G-spot with targeted vibrations. Similarly, on the clitoris you can use the flat side of Poco's top motor for a distributed vibration or the tip for a concentrated powerful one.

HOW EASY IS IT TO TRAVEL WITH POCO? CAN I CHARGE IT IN OTHER COUNTRIES?

Poco is designed to be the perfect travel vibrating device, especially when taking in your hand luggage. Poco is very compact, really powerful and very easy to charge with a standard micro-USB wire. Connect it to any USB power outlet (or computer) and you can charge it anywhere in the world.

WHAT DO THE BUTTONS ON Poco DO?

You can control Poco without connecting to the app using the buttons. Use the arrow buttons to cycle through the vibes, and use the + and - buttons to change the intensity. To turn Poco ON / OFF press and hold the right arrow button for 2 seconds. To connect to the app, open the app and when it prompts you to connect with Poco, press and hold the left arrow button for 2 seconds.

WHAT ARE YOUR PRODUCTS MADE OF?

All of our products are made from high quality, FDA-approved, premium body-safe silicone.

WHERE CAN I FIND THE SERIAL NUMBER TO REGISTER MY WARRANTY?

On Poco, you can find the serial number on the side of the box. It will be a long number starting with MV.

WHAT SHAPES CAN YOU BEND POCO INTO?

Poco can be bent into as many shapes as you want. Simply bend it with your hand into an I, C, U, L, and many shapes in between.

CAN I USE LUBE WITH POCO?

Absolutely. We always recommend using a water-based lubricant along with Poco to get the most of your Poco. Also, lotions and oils are a great addition if you like to lead up to your time with Crescendo by giving your partner a sensual massage.

HOW DO I RESTORE FACTORY SETTINGS ON MY POCO?

Connect Poco to the MysteryVibe app. On the app, swipe down to the vibe store. Tap on the gear at the top right and select 'Restore factory settings'. This will replace the vibes you currently have on your device with the original, pre-loaded ones.

HOW DO I CLEAN MY POCO?

Poco is water-resistent, so you can safely wash it under running water to clean it. We recommend cleaning it before and after use, using either soap and water or a specialised toy cleaner.

HOW DO I LOCK / UNLOCK MY POCO?

Once you've found a vibe that you like, you can lock your Poco so that you don't accidentally change the setting during play. To do this, hold down both the + and - buttons at the same time for 3 seconds. Your Poco will vibrate momentarily to indicate that it is now locked and then the buttons won't affect it. To unlock Poco, hold down the + and - buttons again for 3 seconds.

What are the differences between Poco and Crescendo?

WHAT ARE TENUTO MINI'S FEATURES, SPECS AND DIMENSIONS?

TENUTO MINI is the world's first compact wearable vibrating device designed to help you get erect & stay erect. Its revolutionary body-adapting material stretches to comfortably fit 90% of penis shapes & sizes. This allows the device to sit tightly at the base of the penis & deliver precise vibrations at precise points. As a result, it promotes blood circulation & better constriction for fuller, firmer, longer erections. TENUTO MINI's 3 strategically placed motors simultaneously stimulates your penis and your partner's vulva, labia & clitoris. TENUTO MINI is 100% water resistant and packed with features like micro-USB charging, long battery runtime, fast charging and smart App control.



The inside dimensions of TENUTO MINI before stretching are 1.3 inches x 1.3 inches. Once it is stretched, it is around 1.7 inches x 1.7 inches.

WHAT'S IN THE BOX?

TENUTO MINI comes in a beautifully designed box with a detailed instruction manual, quick start guide and USB charging cable.

HOW DO I WEAR TENUTO MINI?

Before wearing TENUTO MINI, generously apply lubricant on both TENUTO MINI and the penis. Make sure TENUTO MINI is powered on before putting it on. Stretch and open TENUTO MINI's bottom part outwards and place it on the penis head. Stimulate the penis head with TENUTO MINI's strong vibrations to get aroused. As your penis gets erect, slide TENUTO MINI up the penis shaft so it sits at the base. You can connect to the app or use the MysteryVibe remote if you want to control TENUTO MINI remotely while wearing it. Once TENUTO MINI is on, get a firm grip and enjoy stronger, longer erections.

HOW DO I CHARGE TENUTO MINI?

To charge TENUTO MINI, plug in the micro-USB wire into the port at the back. You can connect the micro-USB wire to any USB plug or computer for power. The light on TENUTO MINI will double blink to indicate charging. When charging is complete this light will go solid.

CAN TENUTO MINI BE WORN DURING INTERCOURSE?

TENUTO MINI is designed to be worn comfortably during intercourse. TENUTO MINI's motors are not only designed to stimulate the penis but also deliver powerful vibrations to your partner's labia and clitoris.

WHAT ARE THE DIFFERENT WAYS I CAN USE TENUTO MINI?

You can use TENUTO MINI in a number of different ways: as a penis ring, as a nipple stimulator and more.

WHAT DO THE BUTTONS ON TENUTO MINI DO?

You can control TENUTO MINI using the buttons. Double press the + / - buttons to cycle through the vibes and single press the + / - buttons to change the intensity. To turn TENUTO MINI ON / OFF press and hold the + button (next to the power icon) for 2 seconds.

HOW DO I CONNECT TENUTO MINI TO THE APP?

Download the MysteryVibe app from the Apple App Store or Google Play Store. Open the app and enable Bluetooth on your phone. Note that Android requires location permission for the Bluetooth functionality to work - this is an internal Android step, and your location is not used or tracked by the app. In the app, select 'TENUTO MINI' and then 'Tap to Connect'. When it prompts you to connect with TENUTO MINI, press and - button (next to the Bluetooth symbol) for 2 seconds. The app will then be connected with TENUTO MINI.

HOW LONG DOES THE BATTERY LAST?

TENUTO MINI takes around an hour to charge and lasts up to 2 hours depending on vibration pattern.

WHERE CAN I FIND THE SERIAL NUMBER TO REGISTER MY WARRANTY?

You will find the serial number on the side of the box - it will be a long number starting with MV.

HOW DO I RESTORE FACTORY SETTINGS ON MY DEVICE?

Make sure the device you want to reset is connected to the app. On the MysteryVibe app, swipe down to the vibe store. Tap on the gear at the top right and select 'Restore factory settings'. This will replace any custom vibration patterns you might have created with the original, pre-loaded ones.

HOW DO I CLEAN MY TENUTO MINI?

We recommend cleaning TENUTO MINI before first and after every use, either with soap and water, or a specialised vibrator cleaner. You can safely wash TENUTO MINI under a tap but avoid completely submerging it in water as this may cause damage.

WHAT ARE LEGATO'S FEATURES, SPECS AND DIMENSIONS?

LEGTAO is the world's first flexible labia & vulva stimulator with revolutionary body-adapting material that bends to adapt to all labia shapes and sizes. This allows the device to sit tightly on the labia and deliver distributed vibrations throughout. As a result, it promotes blood circulation, arousal & lubrication. LEGATO is significant for couple's struggling with intercourse due to vaginal dryness or arousal disorder. It's 4 strategically placed motors simultaneously stimulates all parts of the labia and vulva, leading to arousal & lubrication. LEGATO is 100% water resistant and packed with features like micro-USB charging, long battery runtime, fast charging and smart App control.

The inside dimensions of LEGATO before stretching are 1.9 inches x 2.4 inches. Once it is stretched, it is around 2.4 inches x 3.2 inches.

WHAT IS THE DESIGN INSPIRATION BEHIND LEGATO?

Our relationship with sexuality starts with our hands. They are our very first 'sex toy' and our introduction to pleasure. Our hands help us discover and stimulate our erogenous zones. That is why we designed Legato to mimic the human hands that can bend to take different shapes and stimulate all parts of the labia and vulva.

WHAT'S IN THE BOX?

LEGATO comes in a beautifully designed box with a detailed instruction manual, quick start guide and USB charging cable.

HOW DO I USE LEGATO?

Apply generous amounts of lube to both LEGATO and your anus. Turn on LEGATO and set the intensity to as much power as you feel comfortable. Bend the neck of LEGATO to shape it to your own preference and place at the entrance of your anus. Gently and slowly press LEGATO in to your anus until you reach the desired depth. Enjoy LEGATO's vibrations for a new level of stimulation.

HOW DO I CHARGE LEGATO?

To charge LEGATO, plug in the micro-USB cable into the charging port at the bottom of LEGATO. Connect the other end of the cable to any USB plug or computer for power. To indicate charging, the light on LEGATO will blink amber. It will go solid green when charging is complete.

CAN LEGATO BE WORN DURING INTERCOURSE?

LEGATO is designed to be used comfortably during intercourse. LEGATO has a wide opening in the middle allowing for penetrative sex.

WHAT ARE THE DIFFERENT WAYS I CAN USE LEGATO?

Legato is a great vibrator for anyone looking to explore and discover external stimulation, especially if they are not sure about or experience pain from internal stimulation. It is also a great first time vibrator. As every body is unique, Legato's bendability allows users to personalize it to perfect fit their labia and vulva in ways other vibrators cannot. You never have to worry that Legato won't be a good fit.

WHAT DO THE BUTTONS ON LEGATO DO?

To turn LEGATO ON or OFF, press and hold the > button for 2 seconds. Press the + button to increase intensity and the - button to decrease it. Press the < and > buttons to cycle through the different vibration patterns on LEGATO.

HOW DO I CONNECT LEGATO TO THE APP?

HOW LONG DOES THE BATTERY LAST?

LEGATO takes around an hour to charge and lasts up to 2 hours depending on vibration pattern.

WHERE CAN I FIND THE SERIAL NUMBER TO REGISTER MY WARRANTY?

You will find the serial number on the side of the box - it will be a long number starting with MV.

HOW DO I RESTORE FACTORY SETTINGS ON MY DEVICE?

Make sure the device you want to reset is connected to the app. On the MysteryVibe app, swipe down to the vibe store. Tap on the gear at the top right and select 'Restore factory settings'. This will replace any custom vibration patterns you might have created with the original, pre-loaded ones.

HOW DO I CLEAN MY LEGATO?

We recommend cleaning LEGATO before first and after every use, either with soap and water, or a specialised vibrator cleaner. You can safely wash LEGATO under a tap but avoid completely submerging it in water as this may cause damage.

WHAT ARE MOLTO'S FEATURES, SPECS AND DIMENSIONS?

MOLTO is the world's first compact bendable vibrating device designed to help you alleviate prostate pain, provide anal stimulation and help with stronger ejaculations. Its revolutionary body-adapting material bends to comfortably fit all rectum shapes and sizes. This allows the device to take the shape of the rectum and comfortably reach & deliver precise vibrations on the prostate. Molto's anatomically-placed motor delivers powerful vibrations precisely on the prostate for excellent prostate massage. Studies have found that massaging the prostate several times a week can give relief from pain and pressure. MOLTO is 100% water resistant and packed with features like micro-USB charging, long battery runtime, fast charging and smart App control.

The dimensions of MOLTO are 6.9 inches x 1.8 inches x 2.2 inches.

WHAT'S IN THE BOX?

MOLTO comes in a beautifully designed box with a detailed instruction manual, quick start guide and USB charging cable.

HOW DO I USE MOLTO?

Apply generous amounts of lube to both Molto and your anus. Turn on Molto and set the intensity to as much power as you feel comfortable. Bend the neck of Molto to shape it to your own preference and place at the entrance of your anus. Gently and slowly press Molto in to your anus until you reach the desired depth. Enjoy Molto's vibrations for a new level of stimulation.

HOW DO I CHARGE MOLTO?

To charge MOLTO, plug in the micro-USB cable into the charging port at the bottom of MOLTO. Connect the other end of the cable to any USB plug or computer for power. To indicate charging, the light on MOLTO will blink amber. It will go solid green when charging is complete.

CAN MOLTO BE WORN DURING INTERCOURSE?

MOLTO is designed to be used comfortably during intercourse. MOLTO's motor delivers strong vibrations to the prostate for heightened pleasure. The flexible neck can hold its positions while you have intercourse with your partner. You can also incorporate MOLTO into your foreplay by letting your partner use it on you or control it using the MysteryVibe App.

WHAT ARE THE DIFFERENT WAYS I CAN USE MOLTO?

You can use MOLTO in a number of different ways: as a prostate massager, as a stimulator to use on the penis or perineum, for anal pleasure for your partner, and more.

WHAT DO THE BUTTONS ON MOLTO DO?

To turn MOLTO ON or OFF, press and hold the > button for 2 seconds. Press the + button to increase intensity and the - button to decrease it. Press the < and > buttons to cycle through the different vibration patterns on MOLTO.

HOW DO I CONNECT MOLTO TO THE APP?

Download the MysteryVibe app from the Apple App Store or Google Play Store. Open the app and enable Bluetooth on your phone. Note that Android requires location permission for the Bluetooth functionality to work - this is an internal Android step, and your location is not used or tracked by the app. In the app, select 'MOLTO' and then 'Tap to Connect'. When it prompts you to connect with MOLTO, press and hold the - button (next to the Bluetooth symbol) for 2 seconds. The app will then be connected with MOLTO.

HOW LONG DOES THE BATTERY LAST?

MOLTO takes around an hour to charge and lasts up to 2 hours depending on vibration pattern.

WHERE CAN I FIND THE SERIAL NUMBER TO REGISTER MY WARRANTY?

You will find the serial number on the side of the box - it will be a long number starting with MV.

HOW DO I RESTORE FACTORY SETTINGS ON MY DEVICE?

Make sure the device you want to reset is connected to the app. On the MysteryVibe app, swipe down to the vibe store. Tap on the gear at the top right and select 'Restore factory settings'. This will replace any custom vibration patterns you might have created with the original, pre-loaded ones.

HOW DO I CLEAN MY MOLTO?

We recommend cleaning MOLTO before first and after every use, either with soap and water, or a specialised vibrator cleaner. You can safely wash MOLTO under a tap but avoid completely submerging it in water as this may cause damage.

DO I NEED THE APP OR CAN I USE THE DEVICES ON THEIR OWN?

All our products work seamlessly without the APP. They come with an exciting collection of preinstalled vibes and you can navigate between them using the buttons on the product.

WHAT CAN I DO WITH THE APP?

The App is a completely free add-on to widen your experience of the products. With the App you can change the installed vibes by downloading new ones from the Vibe store. The App also allows you or your partner to control the device via bluetooth. You can create your own custom vibes of up to 5 minutes long and save them onto your device for offline play.

CAN I CREATE MY OWN VIBES?

You can create your own vibes on the MysteryVibe App. Swipe down to the vibes menu and then tap on 'Create'. From there, you can design your own vibration patterns, choosing the vibration pattern and intensity in each of the six motors indvidually. Once you have created your own vibe, you can give it a name and add it to the library. From the Library you can add the Vibe to your device. Check out our step-by-step video guide on using the app here.

WHAT DISTANCE CAN I CONTROL CRESCENDO OR TENUTO FROM USING THE APP?

The MysteryVibe app works on Bluetooth low energy technology and can be used to control Crescendo or Tenuto within a 10-metre (30 feet) range. We are also working on creating a long-distance version of the app where you will be able to connect with your partner via wifi and control their device over long distance. We don't currently have a release date for this yet as we want to make sure it is as secure as possible to make sure you are always secure.

HOW DO I SWAP BETWEEN CRESCENDO AND TENUTO ON THE APP?

To change between Crescendo and Tenuto on the app, swipe down to the vibes menu and then click the gear wheel at the top right corner. Scroll down in the settings menu and you will see 'Swap device'. Here you can change between Crescendo and Tenuto. Click 'Save' and then 'Done' and you will be able to connect to the new device you have chosen. Here is a quick video demonstrating this.

MY PHONE IS ASKING FOR A PIN NUMBER WHEN I TRY TO CONNECT. WHAT SHOULD I DO?

Some Android phones will prompt you to enter a PIN number when connecting your Crescendo or Tenuto to the app. This PIN number is assigned by your phone, not by the app as we don't have any PINs in the app. The most common PINs on Android are 000000, 0000 and 1234. If you are still unable to connect, go to Settings -> Applications -> All -> Bluetooth Share and tap on Force Stop -> Clear cache -> Clear Data. You should now be able to connect successfully.

WHEN I CONNECT TO THE APP, WHY DOES IT ASK FOR ACCESS TO MY LOCATION?

Google's Android OS updated the way their system works and now requires location to be enabled in order to use Bluetooth. Without giving location access it is no longer possible to use Bluetooth devices with Android phones. Please note that this is an internal Android function and our app doesn’t use any location information or gather any data about your location.

WHEN I CONNECT TO THE APP, IT ASKS ME TO UPDATE MY DEVICE. WHY IS THAT?

We regularly release new features to improve reliability and make our products even more exciting. The update file is quite large and can take around 10 minutes to complete, however you will only need to do this once after an app update.

DOES THE APP WORK ON WINDOWS PHONES?

Unfortunately, since Microsoft has discontinued support for Window Phone OS, the MysteryVibe App is only available on iOS & Android.

I GET AN ERROR WHEN I TRY TO UPDATE THE FIRMWARE USING THE APP. WHAT SHOULD I DO?

The firmware file is quite a large one and the file transfer takes around 10 minutes. If there are any interruptions during this time, such as a phone call or Bluetooth interference, it could show an error. In this case, simply tap on the circle again to restart the update and it should work perfectly. Alternatively you can go to your phone's Bluetooth settings and 'Forget' your device. Then delete and reinstall the MysteryVibe app. The firmware should now download with no errors. If you are still having problems after trying these steps, please email support@mv.health and we will be able to help further.

MY APP IS STUCK ON 'UPDATING FIRMWARE'?

Please try the following: 1/ Make sure you have the most up to date version of the app on your phone. If you're not sure, please delete and reinstall the app on your phone. 2/ Make sure you have selected the correct device (either Crescendo or Tenuto) on your app. To change between them, please swipe down from the home screen and then tap the cog in the top right hand corner. Scroll down to where it says 'swap device' and then make sure you have selected the device you're trying to connect with. 3/ This is often an indication that the bluetooth pairing is wrong and the APP cannot access the secure features of the device, go into your Bluetooth Settings on your phone and 'Forget' your device, then try reconnecting through the APP. If you're still having issues with the app after trying these steps, please reach out to support@mv.health and we will be able to help further.

THE APP DOESN'T COMPLETE THE VIBE SYNC PROCESS, DEVICE DISCONNECTS PART WAY THROUGH. WHAT SHOULD I DO?

This can be caused by a corrupted vibe file. Start the App in offline mode (without a device connected), and remove all custom vibes, then reduce the selected favourites from the vibe store so only one vibe 'MAD MAX' is selected. Close the APP and then restart and connect to device. The APP will now try to sync only one vibe. Once this works, then to re-add the vibes you want to use.

HOW DO I CHANGE THE VIBES AND INTENSITY USING THE APP?

Go to the playlist menu (the top circle). Here you can swipe left or right to change the Vibes on your device in real time. To change the vibe intensity use the slider at the bottom of the same screen. You can also live control each motor by touching the corresponding circles on the App.

DO YOU HAVE THE EC DECLARATION OF CONFORMITY?

Yes, MysteryVibe has the EC Declaration of Conformity. You will find the document below.

DO YOUR PRODUCTS HAVE THE CE and FCC MARKS?

Yes, our products have been tested and conform to CE and FCC regulations.

WHERE ARE YOUR PRODUCTS MADE?

Our hardware is designed in London, UK and our software is designed in New York, USA. The complete product is assembled in China under the highest international quality standards.

WHAT IS YOUR SHIPPING POLICY?

All in-stock orders are shipped within 1 working day from our warehouse. Depending on the destination, it takes between 2 - 7 working days to arrive. For international orders, there could be additional time and costs associated with clearing customs.

HOW MUCH IS SHIPPING?

We provide free shipping on all US orders. For orders outside the US there is a delivery fee that is automatically calculated by our delivery partner at checkout. There may be customs duties & taxes in some countries which customers will need to pay locally.

We provide free shipping on all UK and EU orders above £50. For orders outside the UK and EU there is a delivery fee that is automatically calculated by our delivery partner at checkout. There may be customs duties & taxes in some countries which customers will need to pay locally.

ARE THERE ANY COUNTRIES YOU CANNOT CURRENTLY SHIP TO?

Due to customs restrictions, we can not ship to Serbia, Ukraine, Thailand, Malaysia, Russia, mainland China, India, Africa and South America. If local law is prohibitive and your order is seized at customs, unfortunately there isn't anything we can do in these situations and your order will likely be lost. If for any reason we are unable to send your order out to you, we will let you know as soon as possible and refund you in full.

UK AND EU ORDERS

All of our UK and EU orders are fulfilled locally via our 3PL partners. We aim to deliver all mainland US orders within 3 working days. However, depending on factors such as unusually high order volume, warehouse closures etc, it can occasionally take up to 7 working days. Please ensure your destination has a secure point of delivery as our couriers don't take responsibility for the product once they have dropped it off at the delivery address. Tracking numbers are provided by email at the time of shipment. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center. Please contact us at support@mysteryvibe.com with any questions.

INTERNATIONAL ORDERS

NOTE: International shipping does not include duties and taxes. Your local customs or post office may charge additional fees upon receipt. Please check with them if you are unsure. International order delivery times depend on a number of factors but most orders will be delivered within 10 working days of the order being placed. We mark our customs forms as discreetly as possible, calling our products 'personal massagers' in the item description. However we rely on the customer to ensure that these items are acceptable for import to their country.

WILL MY ORDER BE SHIPPED DISCREETLY?

We take great care with all our warehouses and courier partners to make sure the packaging is as discreet as possible. We believe that discretion is a major part of making our customer experience exceptional, so your order will be shipped out in plain discreet packaging. Please note that international orders may contain a customs declaration form.

CAN I RETURN A PRODUCT IF IT DOESN’T WORK FOR ME?

Yes, we totally understand all bodies are different, that's why we have the 30-day money back policy. You can either choose to have a store credit for the full amount and use it to buy another product from our site. Or get a full refund back on your card. Please contact us at support@mv.health and we will sort it out.

HOW LONG DOES DELIVERY USUALLY TAKE?

We aim to deliver all of our US and EU orders within 5 working days of the order being placed, however this may take longer depending on where we are shipping to and any local customs requirements.

I BOUGHT IT BY ACCIDENT / I HAVE NOT USED THE PRODUCT - HOW CAN I RETURN IT?

If you haven't used the product and want to return the product, please contact us and we will help you with the return and get a full refund. Please make sure the external seal is not broken.

WHERE DO I ENTER MY COUPON / DISCOUNT CODE?

When you are in the checkout page, you will find the box to enter your coupon code on the right hand side (in desktop) and within the 'Show Order Summary'. Please note that coupon codes are not valid in conjunction with other coupons or when there is a discount on the product. For example if you have selected the ‘2 together’ offer that will automatically apply a discount on both the products. If you apply a coupon on top this discount, it will remove the previous discount and apply the new one from the coupon.

WHAT CURRENCIES CAN I PAY WITH ON YOUR SITE?

You can pay in USD, GBP or EUR on our site.

WHICH PAYMENT METHODS ARE ACCEPTED ON YOUR SITE?

We accept Paypal, Apple Pay, Google Pay as well as all major cards like Mastercard, Visa and American Express.

IS PAYMENT ON YOUR SITE SECURE?

We take security extremely seriously. We use Shopify Plus as our platform, which is incredibly secure and meets all of the industry guidlines. We also use sitewide SSL in order to make sure all data, not just payment information is secure at all times.

I CAN'T FIND MY ORDER CONFIRMATION? HOW CAN I GET IT AGAIN?

Sometimes email services put our mails under 'Promotions' or 'Spam'. If you can't find the confirmation email, please contact us at support@mv.health and we will confirm that your order came through correctly and get back to you right away.

CAN I APPLY ONE DISCOUNT ON TOP OF ANOTHER DISCOUNT? FOR EXAMPLE CAN I APPLY THE SIGN UP DISCOUNT ON TOP OF THE DISCOUNT FOR PURCHASING BOTH DEVICES?

You can only apply one coupon per order. If you have multiple coupons, make sure to pick the higher of them during checkout.

HOW TO USE THE DEVICES FOR PELVIC / PENETRATION PAIN?

Here in this document, you will find detailed instructions with images on how to use our devices to assist with Pelvic / Penetration pain.